REFUND POLICY
Effective Date: 12/06/2024
A Legal Disclaimer
At Unveiling Father Heart, we strive to provide meaningful and personalized services to women seeking spiritual growth and connection with God. We understand that circumstances may arise where you feel a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.
General Policy
Our goal is to ensure your satisfaction with our services. However, due to the personalized and spiritual nature of our offerings, refunds are provided only in specific circumstances outlined below.
Refund Eligibility
Refunds may be considered under the following conditions:
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Service Not Delivered: If a service was not delivered as promised and we are unable to provide a resolution, you may request a full refund.
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Cancellation by Us: If we need to cancel a service or appointment for any reason and cannot reschedule a full refund will be provided.
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Dissatisfaction with Services: If you are dissatisfied with the service provided, we will work with you to resolve the issue. Partial refunds or credits may be issued at our discretion.
Non-Refundable Services
The following are non-refundable:
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Completed sessions, consultations, or services that have already been delivered.
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Digital downloads, e-books, or other electronic materials once accessed or downloaded.
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Services canceled by the client less than 24 hours before the scheduled appointment.
Refund Process
To request a refund, please follow these steps:
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Submit a Request: Contact us via email at CrystalNelsonfl@gmail.com within 14 days of the service date.
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Provide Details: Include your name, contact information, the service purchased, and the reason for the refund request.
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Review Period: We will review your request and respond within 7 business days.
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Resolution: If approved, refunds will be processed using the original payment method within 14 business days.
Exceptions
We reserve the right to deny refund requests if:
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The request does not meet the eligibility criteria.
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The service was misused or not attended as scheduled.
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There is evidence of fraudulent or abusive behavior.
Contact Us
If you have questions or need assistance with a refund request, please contact us: